Terms & Condition
WHAT ARE CONFLICT-FREE DIAMONDS?
AraDiamonds.com, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds. Conflict diamonds are diamonds illegally traded to fund conflict in war-torn areas, particularly in central and western Africa. The United Nations (UN) defines conflict diamonds as “…diamonds that originate from areas controlled by forces or factions opposed to legitimate and internationally recognized governments, and are used to fund military action in opposition to those governments, or in contravention of the decisions of the Security Council.” These diamonds are sometimes referred to and better known as “blood diamonds.” Conflict diamonds captured the world’s attention during the extremely brutal conflict in Sierra Leone in the late 1990s. During this time, it is estimated that conflict diamonds represented approximately 4% of the world’s diamond production. Illicit rough diamonds have also been used by rebels to fund conflicts in Angola, Liberia, Ivory Coast, the Democratic Republic of Congo and the Republic of Congo (also known as Congo Brazzaville). Today, the flow of conflict diamonds has been reduced considerably to less than 1%. All Benz diamonds are warranted to be conflict free.
WHAT IS THE COST OF SHIPPING?
Aradiamonds.com provides fast, free shipping on all order destinations, regardless of the order amount. International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Post Office and can take up to three weeks to arrive.
HOW LONG AFTER I ORDER WILL MY ITEM BE SHIPPED?
We usually ship within 5-10 business days meaning you should receive the item within 7-12 business days. Can I ship to an address that is different from my billing address? Yes, simply edit your shipping address during checkout on PayPal.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal. Many customers purchasing items valued over $1,000 prefer paying via wire transfer. Wire transfer orders receive a 1.5% discount from our listed price. Customers paying by wire will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. At our sole discretion, we may require bank wire payment for any international order or orders that exceed $20,000. Credit card orders can be placed online using our secure server or over the phone with our customer service department. For security purposes, AraDiamonds may request additional documentation (such as driver’s license, photocopy of credit card, etc). Please contact our customer service department at 1-800-819-2708 if you have any additional questions.
WHAT IS YOUR RETURN POLICY?
The first 30 days of shipment for a full refund or exchange. Please note: There will be a $25 re-polishing fee if an engraved item is returned. To return an item, simply follow the Return Procedures listed below:
- Contact our Customer Service department. email us
- Advise the representative that you wish to return your order.
- Take your order to the nearest FedEx location and simply mail it back to us! If you need packaging materials, FedEx will assist you.
- Your order should arrive in our office in two business days (excludes weekends and holidays).
- All refunds will be processed within two weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.
Improperly packaged items:
Items sent to our office without a RAN number packages shipped beyond the 60-day return period, and packages that are improperly packaged or uninsured will be refused receipt.
Damaged and Used Items:
Returned merchandise must be undamaged and in “new and unused condition.” Items showing obvious signs of wear or alteration by a jeweler other than AraDiamonds will not be accepted.
Loose diamonds must be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate.
Eternity bands and tension rings:
Eternity bands and tension rings usually cannot be resized and must be completely remanufactured.
Special orders cannot be returned. A ring plus center diamond that we mount together – such as the Design your Own rings – is not considered a special order.
DO YOU HAVE AN UPGRADE POLICY?
Yes. Any diamond can be exchanged for 100% credit towards a new purchase valued at least 2x the original amount. The diamond being upgraded must be in original condition and accompanied by original laboratory grading document. We can also remodel most rings to accommodate the new diamond for a minimal charge.