How can we help
Ask a question or describe the problem you are facing in email or skype. Our skype ID ” live:aradiamonds”.
DO YOU SHIP INTERNATIONALLY?
We’re proud to offer FREE FedEx® shipping on every order within the US and over 43 international countries. Every Ara Diamonds purchase qualifies for free expedited shipping. All shipments are fully insured and shipped via FedEx 2 Day service. Since jewelry is often given for another special occasion, we ensure that we are extremely flexible to help you to create wonderful surprises. We can ship to the nearest FedEx location and have the package securely held for you to pick if addition we can also ship to an address other than your home to help you maintain your surprise. Need it fast? Upgraded overnight service is available upon request at a small fee. We ship worldwide with FedEx International Priority. Delivery times are dependent on the country’s customs. Clients are responsible for duties and taxes. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge via USPS.
ARE YOUR SHIPMENTS SECURED?
Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery.
WHAT IF MY JEWELRY GETS LOST DURING SHIPMENT?
Ara Diamonds takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for every package.
DO YOU HAVE A SHOWROOM?
Unlike traditional stores we have a different approach on selling diamond jewelry, we sell only online that way we can save you thousands of dollars that you would otherwise pay elsewhere due to overheads and employee costs. We’re here to guide you every step of the way! Our extensive house inventory allows us to service many jewelers across the United States, Canada and Europe overnight. We understand how important it is for our customers to feel comfortable with their purchase – especially a piece of jewelry as personal as an engagement ring. That’s why we offer free shipping on all our items with a 60-day money back guarantee and free ring resizing before all shipments, if you need it resized afterwards just contact us to make arrangements.
DO YOU HAVE GEMOLOGISTS ON STAFF?
Yes. We have G.I.A Graduate Gemologist on staff. The gemologist is an integral part of our customer service team. If you have any further questions, you can speak with our gemologist at any time.
ARE YOUR DIAMONDS ARE REAL?
All our diamonds are 100% real and natural mined diamonds. Every ring comes with a certificate of authenticity additionally; most of the engagement rings come with a diamond report as well.
DO YOUR ITEM COMES WITH CERTIFICATES AND APPRAISALS?
Every item we sell comes with a full detailed certificate of authenticity which is also an appraisal for insurance purposes, furthermore most rings come with a diamond report by competent gemological laboratories with trained gemologists.
DO YOU CHARGE TAX FOR INTERNATIONAL ORDERS?
Value added tax (VAT) is charged to all international clients by your local customs or duties office. VAT charges are based on the location of the recipient. Please contact your local FedEx office to find out the exact rate charged at the time of delivery. For any additional information regarding tax and customs fees feel free to contact us.
WHAT IS COVERED BY YOUR LIFETIME WARRANTY?
The lifetime warranty on your jewelry covers services like cleaning, polishing, prong tightening and rhodium plating — all at manufacturer cost price only. However, along with our lifetime warranty, it is important to have your jewelry insured in the event of loss, damage or theft. We trust Jewelers Mutual Insurance Company and its Perfect Circle® Jewelry Insurance. Jewelers Mutual has specialized in jewelry insurance for over a century, they also make insuring your jewelry quick and easy.
DO YOU PROVIDE INSURANCE APPRAISALS?
Yes. Every finished engagement ring or piece of fine jewelry valued will be accompanied by a full insurance valuation by a G.I.A graduated gemologist.
WHAT IF I NEED HELP PLACING AN ORDER?
If you would like assistance with placing your order please Email us Or Chat with us in skype. Our skype ID (live:aradiamonds) We are available to assist you 24 hours a day, 7 days a week.
I’D LIKE TO PLACE AN INTERNATIONAL ORDER. DO I PAY CUSTOMS FEES TO BENZ OR TO FEDEX?
When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via FedEx International Priority to most countries except few countries where other services are better. For any additional information regarding shipping, tax and customs fees please contact us.
WHAT IS THE COST OF SHIPPING?
Aradiamonds.com provides fast, free shipping on all order destinations, regardless of the order amount. International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Post Office and can take up to three weeks to arrive.
HOW LONG AFTER I ORDER WILL MY ITEM BE SHIPPED?
We usually ship within 5-10 business days meaning you should receive the item within 7-12 business days. Can I ship to an address that is different from my billing address? Yes, simply edit your shipping address during checkout on PayPal.
WHAT ARE CONFLICT-FREE DIAMONDS?
AraDiamonds.com, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds. Conflict diamonds are diamonds illegally traded to fund conflict in war-torn areas, particularly in central and western Africa. The United Nations (UN) defines conflict diamonds as “…diamonds that originate from areas controlled by forces or factions opposed to legitimate and internationally recognized governments, and are used to fund military action in opposition to those governments, or in contravention of the decisions of the Security Council.” These diamonds are sometimes referred to and better known as “blood diamonds.” Conflict diamonds captured the world’s attention during the extremely brutal conflict in Sierra Leone in the late 1990s. During this time, it is estimated that conflict diamonds represented approximately 4% of the world’s diamond production. Illicit rough diamonds have also been used by rebels to fund conflicts in Angola, Liberia, Ivory Coast, the Democratic Republic of Congo and the Republic of Congo (also known as Congo Brazzaville). Today, the flow of conflict diamonds has been reduced considerably to less than 1%. All Benz diamonds are warranted to be conflict free.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal. Many customers purchasing items valued over $1,000 prefer paying via wire transfer. Wire transfer orders receive a 1.5% discount from our listed price. Customers paying by wire will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. At our sole discretion, we may require bank wire payment for any international order or orders that exceed $20,000. Credit card orders can be placed online using our secure server or over the phone with our customer service department. For security purposes, AraDiamonds may request additional documentation (such as driver’s license, photocopy of credit card, etc). Please contact our customer service department at 1-800-819-2708 if you have any additional questions.
CAN I PAY WITH TWO DIFFERENT CREDIT CARDS?
Yes. If you’d like to pay with two different cards, please contact us, and we will happily split the payment, sending you the split invoices to your PayPal.
WILL I BE CHARGED SALES TAX ON MY ORDER?
Aradiaonds.com does not charge sales taxes.
DO YOU SHIP TO MILITARY APO’S?
Yes. We will gladly mail your purchase to any military APO using the US Postal Service Registered Mail. Please note: registered mail shipments are fully insured and can take up to three weeks for delivery.
WHAT IS YOUR RETURN POLICY?
The first 30 days of shipment for a full refund or exchange. Please note: There will be a $25 re-polishing fee if an engraved item is returned. To return an item, simply follow the Return Procedures listed below:
- Contact our Customer Service department. email us
- Advise the representative that you wish to return your order.
- Within one business day of your phone call, we will email you a pre-paid, fully insured FedEx 2-Day label at cost, along with instructions on how to safely and securely package your items.
- Take your order and the label to the nearest FedEx location and simply mail it back to us! If you need packaging materials, FedEx will assist you.
- Your order should arrive in our office in two business days (excludes weekends and holidays).
- All refunds will be processed within two weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.
Improperly packaged items:
Items sent to our office without a RAN number, packages shipped beyond the 60-day return period, and packages that are improperly packaged or uninsured will be refused receipt.
Damaged and Used Items:
Returned merchandise must be undamaged and in “new and unused condition.” Items showing obvious signs of wear or alteration by a jeweler other than AraDiamonds will not be accepted.
Loose diamonds must be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate.
Eternity bands and tension rings:
Eternity bands and tension rings usually cannot be resized and must be completely remanufactured.
Special orders cannot be returned. A ring plus center diamond that we mount together – such as the Design your Own rings – is not considered a special order.
DO YOU HAVE AN UPGRADE POLICY?
Yes. Any diamond can be exchanged for 100% credit towards a new purchase valued at least 2x the original amount. The diamond being upgraded must be in original condition and accompanied by original laboratory grading document. We can also remodel most rings to accommodate the new diamond for a minimal charge.
Return Or Any Issue? Contact us immediately
Live Chat: Chat directly with our agent for immediate answers to your questions 24/7. Our Skype ID “live:aradiamonds
Email Us: Reach us by email at any time! We’ll do our best to respond as quickly as possible.
Call us 24X7: This service is not available right now. We are sorry for that. Soon we will add this service.